By December 2019 the construction project will be complete, marking the introduction of full Elizabeth line services through London.

Our vision

We seek to provide operational excellence and the highest possible level of customer service for London. MTR Crossrail will deliver train and passenger services including:

  • Excellence in customer service through 41 Elizabeth line stations
  • Providing approximately 700 timetabled services per day
  • A peak timetable frequency of 24 trains per hour
  • An estimated 200 million annual passengers will use the Elizabeth line
  • Totalling an estimated 11.4 million train service km per year

MTR Crossrail expects to employ up to 850 new people, creating jobs for local people. This will include almost 400 drivers and over 50 apprenticeships.

Our aspiration is that MTR Crossrail will set the benchmark for passenger experience on European metro services and achieve internationally recognised high standards of safety, reliability, quality and customer service.

Our core values

Excellent serviceExcellent service
Mutual respectMutual respect
Value creationValue creation
Enterprising spiritEnterprising spirit