On the 30 July 2014 MTR Corporation (Crossrail) Limited, a 100% owned subsidiary of MTR Corporation, was awarded the concession for operating the new Elizabeth line across London.

By December 2019 the construction project shall be complete, marking the introduction of full Elizabeth line services through London.

We seek to provide operational excellence and the highest possible level of customer service for London. MTR Crossrail will deliver train and passenger services including:

  • Excellence in customer service¬†through 40 Elizabeth line stations
  • Providing approximately 700 timetabled services per day
  • A peak timetable frequency of 24 trains per hour
  • An estimated 200 million annual passengers will use the Elizabeth line
  • Totalling an estimated 11.4 million train service km per year

MTR Crossrail expects to employ up to 850 new people, creating jobs for local people. This will include almost 400 drivers and over 50 apprenticeships.

Our aspiration is that MTR Crossrail will set the benchmark for passenger experience on European metro services and achieve internationally recognised high standards of safety, reliability, quality and customer service.


Our vision

An industry-leading railway that transforms travel in London and brings people, communities and businesses closer together.

Our mission

  • Enhance our customers’ experience, ensuring a safe, reliable and high quality journey

  • Actively engage with communities to move London forward

  • Foster a company culture whereby we inspire, empower and develop our people

  • Build our business through innovation and continuous improvement

Our core values

Excellent service
Mutual respect
Value creation
Enterprising spirit