Careers

We’re proud to have delivered many industry firsts through our commitment and innovative approach to creating quality apprenticeships, which offer meaningful career opportunities to a largely local workforce. Investing in our award-winning apprenticeship programme is just one way we are successfully integrating with the diverse local communities in which we operate.

Apprenticeships are a great way to upskill new and existing colleagues who earn while they learn, allowing colleagues to continue working while gaining the skills, knowledge and qualifications they need to progress their career.

Since 2015, over 630 of our colleagues have undertaken an apprenticeship in one of the 20 occupational standards we have offered ranging from Train Driver and Customer Service Specialist to Cyber Security and Data Analyst – the range is extensive.

You’ll find many opportunities to make your mark in one of our Business Services teams, which includes Finance and IT, People and Culture, Procurement and Concession Management – to name a few. We’re committed to continuous improvement and to making a difference in everything we do. Although often behind the scenes, our Business Services teams are vital to the overall success of MTR Elizabeth line.

Our Control team keep an eye on all our trains in real-time and ensure that any issues are dealt with as quickly as possible to prevent delays. Based in Romford at the Rail Operating Centre, the Control team keep our trains moving, communicating timely and relevant information to our customers and frontline colleagues so they can make informed decisions.

With 117 km of track to look after 24/7, the team has to be on the ball at all times. As well as being expert problem solvers, able to quickly find solutions to minimise any impact to our service or our customers, the Control team is also trained to prepare for the unexpected and address any issues that arise in a methodical and calm manner.

We are understandably proud of our reputation within the industry as operating one of the most punctual railways in the UK. The availability, reliability, safety and performance of our state-of-the-art fleet are all fundamental to the experience we offer customers. Our Engineering team is a small but highly skilled group of individuals who are at the heart of our fleet’s success.

Our Drivers connect communities across London while providing the safest and most reliable service possible. An important part of their role is to keep Elizabeth line customers informed with up-to-date and accurate information.

As ambassadors for MTR Elizabeth line, they also act as role models, setting new standards across the rail industry. Driving a brand new purpose-built fleet on one of the most complex railway lines in the UK – requiring switching between three different signalling systems – is something that all our Drivers are incredibly proud of.

We look for individuals who strive to be the best in everything they do. To be a train driver at MTR Elizabeth line you need to be willing to learn, have high concentration levels, remain calm under pressure, and enjoy providing excellent customer service.

Running one of the most punctual railways in the UK doesn’t just happen. Our dedicated Performance & Planning team look after our timetables, helping to ensure we lead the industry with our performance levels and planning capabilities. The team constantly review the timetables and analyse performance data to identify ways we can further improve and manage any potential delays – all of which contributes to maintaining our outstanding performance levels.

Our people are at the heart of what we do. Our talented team is equipped with the knowledge, expertise and passion required to operate the UK’s busiest railway.

We are proud to welcome people to the Elizabeth line from around the world, delivering them the highest performance standards and best in class customer service, every day.”